Safe Gaming Commitment

fb77 shop Responsible Gaming Guidelines

Entertainment is enjoyable only when it stays in check. fb77 shop believes that every player's gaming experience should be informed, safe, and within healthy limits.

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To open an account at fb77 shop and participate in any form of betting or casino activity, you must be at least 21 years old. Creating accounts for minors is strictly prohibited.

What Responsible Gaming Is and Why It Matters

Learn how to keep gaming within the bounds of entertainment

Online betting and casino games — from slots to live casino — are primarily a form of entertainment. But this entertainment stays enjoyable only when a player consciously manages their time and money. Responsible gaming means playing within limits — with money that, if lost, does not create a crisis in your daily life.

At fb77 shop, we want every player to use the platform in a healthy and informed way. If you read our Terms and Conditions, you will see that every member must agree to these terms before using the platform. Betting should never be seen as a source of income — it is an entirely chance-based entertainment activity.

If you feel that gaming is affecting other areas of your life — family, work, or financial stability — that is an important signal. You will find more information about responsible gaming in our FAQ section. Taking action at the first sign of a problem is the most effective approach.

Remember: Winning or losing in betting and casino games depends entirely on chance. Past results are no guarantee of future outcomes. Placing larger bets to recover lost money can make the situation worse.

Tools to Keep Yourself in Control

The tools fb77 shop provides to keep you safe

Deposit Limit

Set a limit on how much you deposit per day, per week, or per month. Once a limit is set, it takes effect immediately and helps you avoid financial difficulty.

Session Time Limit

Set how long you play in one sitting. When the time is up, the platform will remind you to take a break, so gaming does not become exhausting.

Self-Exclusion

If you want to take a break for a while, you can temporarily or permanently close your account yourself. During this period, logging in will not be possible.

Bet Limit

Decide in advance the maximum amount you will wager at any one time. This protects you from sudden large losses.

Cooling-Off Period

Use the cooling-off option to take a break from gaming for a set period — such as one week or one month. The decision is yours.

Reality Check

View a summary of your playing time and spending at regular intervals. Review the situation and decide — continue or stop.

To use these tools, go to the Settings section of your account or contact our 24/7 live chat support.

Recognise the Warning Signs

If you notice these habits, it is time to take a break

  • Betting or depositing with money meant for essential expenses (rent, food, children's education).
  • Repeatedly placing larger bets to recover lost money — known as "chasing losses".
  • Hiding the amount you play or the time you spend from family or friends.
  • Feeling restless, irritable, or agitated when not playing.
  • Spending more time on gaming by cutting back on work, sleep, or time with family.
  • Borrowing money from friends or relatives to fund gaming.
  • Returning to gaming repeatedly even after deciding to stop.

Is This Really a Problem?

If you notice two or more of the signs above in yourself, do not ignore it. Take a break, talk to someone close to you, and if needed, contact our support team. Seeking help in time is not a weakness — it is the sensible thing to do.

Practical Tips for Safe Gaming

Following these simple habits will keep online betting within the realm of entertainment

01

Set your budget first, not later. Decide in advance the maximum amount you will set aside for gaming each week or month. When that limit is reached, stop — wait until the following week.

02

Do not treat gaming as a way to earn money. Regular income from betting or slots is not possible — results are always uncertain. Think of it as an entertainment expense, like going to the cinema or eating at a restaurant.

03

Do not play when stressed or angry. Decisions made under emotion often lead to losses. Play when your head is clear; otherwise, take a break.

04

Stay within your limits even after a win. Winning can create a tendency to take bigger risks. Stick to your plan — a win is not a reason to raise your limits.

05

Take regular breaks. Playing for long periods without a break reduces judgement. Take at least 10–15 minutes off every hour — get up, walk around, or drink some water.

06

Keep track of your gaming. Keep a simple record of how much you deposit and how much you withdraw. This helps you understand the reality of your spending.

Where to Find Support

If you cannot manage alone, these options are available

Acknowledging the problem is the first step toward solving it. If you read about fb77 shop, you will see that this platform places the highest importance on player protection. Do not hesitate to ask for help — family, friends, or a professional counsellor can all assist.

fb77 shop Live Chat

Our support team is available 24 hours a day, 7 days a week via live chat in both Bengali and English. Chat directly to set up self-exclusion or apply limits.

Email Support

Write to our support email — in Bengali or English. Share the details of your situation and our team will provide full assistance. Email address: [email protected]

Family and Friends

Talk openly with a trusted family member or close friend. Having someone by your side makes it much easier to deal with a problem.

Professional Advice

Consulting a mental health specialist or counsellor is now much more accessible. Gambling addiction is a recognised mental health condition and treatment is available.

Support Groups

Support groups made up of people facing the same issue are a safe place to share experiences. You are not alone — many others have walked this path.

Self-Exclusion — Detailed Process

Steps to pause or close your account

Self-exclusion at fb77 shop can be done in two ways: a temporary break (cooling-off) and permanent account closure. In both cases the process is straightforward:

1

Log in to your account and go to the "Account Settings" or "Responsible Gaming" section.

2

Select the cooling-off duration — 24 hours, 1 week, 1 month, or long-term.

3

For permanent closure, submit a request via our live chat or email.

4

While an account pause is active, no new deposits or bets will be accepted during that period.

Important: No promotional messages will be sent from our side during a cooling-off period. Any request to reactivate the account during this time will not be accepted.

Contact Us for Support

Live Chat

24/7 — in Bengali and English

Frequently asked questions

Frequently Asked Questions About Responsible Gaming

Yes, the balance in your account will be kept safe. Self-exclusion only stops new deposits and bets — existing funds remain secure. Contact support for details about the withdrawal process after your break.

No. Reducing a limit takes effect immediately. However, a request to increase a limit takes effect after a set waiting period — this is to protect you from overspending in a moment of impulse.

Start by speaking with them calmly — express concern without blame. Encourage them to use self-exclusion or limits. If needed, you can contact our support email on their behalf; we will assess the situation and provide assistance.

No. Anyone participating in any activity at fb77 shop must be at least 21 years old. Showing ID during account verification is mandatory. Accounts found to belong to underage users will be closed immediately.

You can set how long you stay active on your account in a single session. When the set time is up, a warning message will appear on screen and the session will end automatically. This helps reduce the habit of playing for long stretches at a time.

Yes. Gambling addiction is a recognised behavioural condition and can be effectively addressed through counselling and mental health care. Seeking help early makes recovery easier. If you or someone you know is affected, do not delay — seek professional advice.