fb77 shop's Privacy Policy
Your personal information is important to us. This policy explains in detail how fb77 shop collects your information, the purposes for which it is used, and the methods used to keep it secure.
1. Introduction and Scope
By using the fb77 shop website (https://fb77-shop.cam), you are considered to have accepted the terms of this privacy policy. This policy applies to all sections of the site — casino, slots, sports betting, vouchers, and other services.
We are committed to providing a safe and transparent online experience for users in Bangladesh. We always prioritize your consent before collecting and processing your personal information. To learn about our general terms of use, please read the Terms and Conditions page, which describes the full framework for using our services.
This privacy policy is equally effective in both English and Bengali. In the event of any interpretive discrepancy, the Bengali version will take precedence.
2. What Information We Collect
fb77 shop collects different types of information in different situations. The categories of information collected are listed below:
2.1 Registration and Identity Information
We store the information you provide when creating an account:
- Full name and date of birth (for age verification — 21+ age is mandatory)
- Mobile number and email address
- National ID card or passport number (during account verification)
- Chosen username and password (stored in encrypted form)
2.2 Financial and Transaction Information
Some information related to mobile banking is required to complete deposit and withdrawal processes. fb77 shop stores only the transaction reference number and method name (bKash, Nagad, Rocket, Upay) — full mobile wallet PINs or complete account details are not stored in our system.
2.3 Usage and Technical Information
Automatically collected while browsing the site:
- IP address and device type
- Browser version and operating system
- Visit time, page view history, and click data
- Cookies and session tokens (see: Section 7 — Cookie Policy)
2.4 Communication Information
When you seek support via live chat or email, the content of your questions and messages may be recorded for security and quality control purposes.
3. Purposes for Using Collected Information
fb77 shop uses your information only for the legitimate purposes listed below. Information is not used for the purpose of selling to any third party.
Account ManagementRegistration, login, password recovery, and identity verification.
Transaction ProcessingCompleting deposits, withdrawals, and bonus activities.
Customer SupportResolving queries in Bengali via 24/7 live chat and email.
Security and Fraud PreventionDetecting and preventing suspicious activity.
Service ImprovementAnalyzing usage patterns to improve the quality of the site.
Sending NotificationsInforming you of relevant offers and updates where consent has been given.
As part of our responsible gaming commitment, we also analyze your betting activity patterns. This process is described in detail in the fb77 shop Responsible Gaming section.
4. Sharing Information with Third Parties
fb77 shop never sells your personal information to advertisers or commercial organizations. However, limited information sharing may occur in the specific situations below:
4.1 Service Provider Partners
Information necessary for carrying out operations is shared with service providers engaged in payment processing (mobile wallet services such as bKash, Nagad, Rocket, Upay), cybersecurity, and technical infrastructure maintenance. These organizations are contractually bound to maintain privacy standards equivalent to ours.
4.2 Game Software Providers
Technical session data is exchanged with game studios including Evolution, Pragmatic Play, PG Soft, JILI, and Spribe, which is essential for loading games and verifying results. This information is not personally identifiable.
4.3 Legal Obligations
Required information may be provided in response to a valid legal order or directive from an authority. In such cases, we provide only the information specifically requested.
4.4 Business Transfer
In the event of any corporate restructuring or change of ownership, collected information may be transferred to the new authority. In such a situation, we will provide you with advance notice.
5. Data Security Methods
fb77 shop uses industry-standard technology and processes to secure your information. The key security measures are outlined below:
SSL/TLS Encryption
All traffic on the site is secured through 256-bit SSL encryption. When you see the padlock icon in your browser's address bar, the connection is secure. This keeps your login details, payment data, and personal information encrypted in transit.
Password Hashing
Your password is never stored in plain readable form. It is kept as a one-way transformation using industry-standard hashing algorithms, so our staff cannot see your password either.
Access Controls
Only designated responsible staff can access limited information as needed. All access is logged and regularly audited.
Please note that no method on the internet can guarantee 100% security. You also play a responsible role in keeping your account secure — by using a strong password and not sharing your account details with anyone.
6. Your Rights Regarding Your Information
As a registered member of fb77 shop, you have the following rights over your own information:
6.1 Right to Access Information
You can view and review the information stored in your account at any time. For detailed information, contact our support team and we will provide you with a full report.
6.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can request that it be corrected. The correction will be applied after identity verification.
6.3 Request to Delete Information
After closing your account, you can request that your personal information be deleted. However, certain transaction records must be retained for a specified period due to legal and financial obligations.
6.4 Withdrawal from Marketing Communications
You can opt out of receiving promotional notifications at any time. To do so, go to account settings and change your notification preferences, or let the support team know. Stopping marketing messages will not stop you from receiving important account-related notifications.
7. Cookie Policy and Tracking Technologies
Cookies and similar tracking technologies are used on the fb77 shop site. Cookies are small text files stored on your device that improve the site's functionality.
7.1 Essential Cookies
These cookies are necessary for the core functions of the site — such as maintaining login sessions and verifying security tokens. The site does not work properly without them, so they cannot be disabled.
7.2 Functional Cookies
Used to remember your preferred language, theme settings, and previous login information. These make your experience of using the site more convenient.
7.3 Analytical Cookies
Anonymized analytics data is collected to understand which pages are visited most and where users spend more time. We use this information to improve the site's content and navigation.
7.4 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some site functions, particularly in the login and payment sections.
8. Data Retention Period
fb77 shop retains your information only for as long as necessary. Once the retention period ends, the information is securely deleted or anonymized.
- Active account information: Retained for as long as the account remains open.
- Closed account information: Retained for a specified period within legal limits after the account is closed.
- Transaction records: May be retained for an extended period for financial accountability purposes.
- Cookie and session data: Session cookies are automatically deleted when the browser is closed; persistent cookies have a set expiry.
- Support conversation records: Retained for a limited period for quality control and training purposes.
9. Protection of Minors and Age Policy
All casino and betting services at fb77 shop are exclusively for persons aged 21 or above. We do not intentionally collect any information from persons under the age of 21.
Age verification steps are taken at the time of registration. If it is later found that a user opened an account while under the age of 21, that account will be immediately closed and the associated information will be deleted.
If a parent or guardian believes their minor child has opened an account on fb77 shop, they should contact our support team without delay.
10. Changes and Updates to the Privacy Policy
fb77 shop reserves the right to review and update this privacy policy over time. In the case of significant changes:
- The update date at the top of the page will be changed.
- Registered members will be informed via email or site notification.
- For major changes, a special banner may be displayed on the site.
Continuing to use the site after changes are made will be considered as acceptance of the new terms. We therefore recommend visiting this page regularly.
This privacy policy is consistent with the organizational values and principles described on the fb77 shop About Us page.
11. Contact Regarding Privacy
If you have any questions, comments, or complaints about this privacy policy, please contact us. Our support team provides assistance in both Bengali and English, 24 hours a day, 7 days a week.
Answers to common questions about your data protection may be found in our FAQ section, where the most frequently asked questions are compiled.